Authorized Service and Replacement Parts for Chi-O products

All Chi-O product instruments are warranted to be free of manufacturing and material defects for one year from the date of purchase.

Important notes regarding repairs and warranty extensions

Do not send your instrument to Living From Vision (LFV) for servicing without first receiving a Service Authorization Number (SAN) from LFV. Contact LFV support either by leaving a voice message on +1-360-387-5713, or by sending an email to us using our contact page.

Once you have received a Service Authorization Number (SAN) and the appropriate service center address for your instrument, properly pack the instrument to prevent damage in transit and only ship with a tracking number, such as USPS Delivery Confirmation.

The label must include the Service Authorization Number (SAN).

The cost of shipping to LFV is the responsibility of the user after the first 30 days.

We offer a 30 day return as long as the unit is in “like new” resell-able condition. We charge a 15% restocking fee. User is responsible for return shipping.